Victus Cloud Help Centre

Documentation, support articles, and tickets in one place.

Find setup guides, account help, billing answers, file hosting notes, and the fastest path to support.

Need staff help?

Tickets are handled through Paymenter so your account, invoices, and services stay attached to the request.

Open ticket

Open a ticket

Billing, server, account, and order issues go through the Paymenter ticket desk.

Email support

Use email for account access, privacy, or anything that needs a written trail.

Join Discord

Good for quick questions, community help, and live status conversations.

Documentation

Browse by topic

Support articles

Getting started

Create your account, link Discord, choose a service, and find the right panel.

  • Create a Victus account
  • Link Discord
  • Choose a hosting service
  • Find billing and control panels

Game servers

Deploy Minecraft and other game servers, manage power actions, and understand locations.

  • Server setup basics
  • Start, stop, restart
  • Locations and latency
  • Free Minecraft hosting

Billing and orders

Understand invoices, credits, payment methods, renewals, and manual order help.

  • Invoices
  • Credits
  • Payment methods
  • Order status

Discord bot hosting

Host Discord bots with persistent uptime, simple deployment, and support guidance.

  • Upload bot files
  • Environment variables
  • Node process basics
  • Common startup errors

Files and images

Use Victus file hosting, image uploads, share links, and remote URL pulls.

  • Unlimited uploads
  • Pull from URL
  • Share links
  • Preview and download pages

Account security

Keep your login, Discord link, panels, and service access in good shape.

  • Password resets
  • Discord unlinking
  • Panel access
  • Suspicious activity

Support articles

Common fixes before you open a ticket

6 articles shown

Billing

I paid but my service is not active

Check your invoice status first. If the payment is complete and the service is still missing, open a Paymenter ticket with the invoice number.

Open ticket
Servers

My game server is offline

Try a restart from the panel, then check console output for plugin, mod, or startup errors. If it still fails, send the latest console lines in a ticket.

Open ticket
Account

I cannot log in to a panel

Confirm you are using the same email as your Victus account. For missing panel accounts or password issues, contact support with your account email.

Email support
Files

File upload or remote pull failed

Make sure the file is under the current limit, your account has storage available, and remote links point directly to a downloadable file.

Read file docs
Bots

Discord bot does not start

Check your start command, package install output, token variable, and runtime version. Never paste your bot token into a public ticket or channel.

Open ticket
Billing

Where do I manage invoices?

Invoices and tickets live inside the Billing panel. Use your Victus account email so staff can match the request quickly.

Go to billing