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Troubleshooting

Cannot connect to my game server

The server is running in the panel but players cannot join. Fix connection failures by checking the address, the correct port, the version and the whitelist.

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If the Console shows "Done" and the server is online but you still cannot connect, the problem is between your client and the server address, not the server itself. Work through these in order — the first two fix the large majority of cases.

Use the correct address and port

  1. 1Open the server in the panel and go to the Network tab (allocations).
  2. 2Copy the primary allocation exactly — it is an IP (or domain) plus a port, e.g. 203.0.113.10:25565.
  3. 3In your game client, enter the full address. For Minecraft Java, if the port is the default 25565 you can omit it; for any other port you MUST type it as address:port.
  4. 4For Minecraft Bedrock, enter the IP in the Address field and the port in the separate Port field.

Do not use the panel URL as the server address

control.victuscloud.com is the management panel, not your game server address. Players connect to the allocation IP:port shown on the Network tab, never to the panel domain.

Match the version

An "Outdated client/server" or "Incompatible" message means your game version does not match the server version. Check the version the server is running (Startup tab / console banner) and set your client to the same version. Modpacks and Forge/Fabric servers also require the matching mod set installed on your client.

Other blockers

  • "Connection refused" — the server is not actually listening yet (still starting) or you used the wrong port. Wait for "Done", re-check the Network tab port.
  • "Connection timed out" — usually a wrong IP, or a local network/firewall on your side; try a different network or device to rule out your ISP.
  • "You are not white-listed on this server" — whitelist is on. In Console run whitelist add <name>, or edit whitelist.json, or run whitelist off.
  • "You are banned" — you were banned; run pardon <name> in Console to unban.
  • Server full — increase max-players in server.properties (Files) and restart.

Quick reachability test

From a terminal you can test the port is open: ping <server-ip> checks the host is reachable, and a service like an online "Minecraft server status" checker against your IP:port confirms whether it is publicly joinable versus a problem local to your machine.

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