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Account & Security

Reset your password

Recover access to your Victus account when you forget your password, and reset the separate control-panel and Drive passwords.

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If you cannot log in, you can reset your password by email. Because Victus has more than one login surface, first identify where you are trying to sign in: the billing/store portal, the control panel, or Drive. Each has its own "forgot password" flow, though they are usually kept in sync from your billing account.

Reset your billing / store password

  1. 1Go to billing.victuscloud.com and open the login page.
  2. 2Click "Forgot password?" (or the reset-password link).
  3. 3Enter the email address you registered with and submit.
  4. 4Open the reset email and click the link — it is time-limited, so use it promptly.
  5. 5Set a new strong password and confirm it, then log in with the new credentials.

Reset your control-panel password

  1. 1Go to control.victuscloud.com and open the login page.
  2. 2Use the "Forgot password" link and enter the same email address.
  3. 3Follow the emailed link to set a new panel password.

Reset email not arriving?

Wait a couple of minutes, then check spam and promotions folders. Make sure you are using the exact email you signed up with — the system will not reveal whether an address exists, so a silent "no email" often means a typo or an unregistered address.

This changes login only — not your server passwords

Resetting your account password does NOT change a VPS root password, an SSH key, a game-server RCON password, or database credentials. Those are managed inside the service (for a VPS, use rescue mode or the panel to reset root; for databases, use the panel Databases tab).

If you have two-factor authentication (2FA) enabled and lost your device, a password reset alone will not get you in — you will also need your 2FA recovery codes. If you have neither, open a support ticket on Discord to verify ownership. Never post codes, tokens, or passwords in a public channel.

Related in Account & Security

Create and verify your accountRegister a Victus account on the billing/store portal, verify your email, and understand which login works where across control, billing, and Drive.Secure your account (2FA, strong passwords, tokens)Harden your Victus account: enable two-factor authentication, use a strong unique password, and never share API keys, reseller keys, or panel tokens.Account suspended or banned — what to doUnderstand why a Victus account or service gets suspended (unpaid credit, expired free server, or anti-abuse), and the exact steps to appeal and restore access.Change your emailUpdate the email address on your Victus account safely, keep billing and control-panel logins in sync, and re-verify the new address.Delete your accountPermanently close your Victus account — what to back up first, how to cancel services and clear invoices, and how to request deletion.