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Billing & Credits

Request a refund

How to request a refund on Victus Cloud, what information to include, and what is typically eligible.

refundmoney backdisputechargebacksupport ticket

Refunds on Victus Cloud are handled by the support team through a ticket, not through an automatic button. If something went wrong with an order or you were charged for a service you did not receive, open a ticket and staff will review it.

How to request a refund

  1. 1Open a support ticket on the Victus Discord, or use the on-site support widget.
  2. 2State clearly what you are requesting a refund for and why.
  3. 3Include the invoice number / payment reference and the service name.
  4. 4Mention the payment method you used (UPI, PayPal, Crypto or EasyPaisa) so staff can process it correctly.

Refunds usually go back as credits

Where a refund is approved it is most commonly returned to your Victus credit balance, which you can immediately re-spend. Refunds back to the original payment method depend on the method and the situation.

Crypto payments cannot be reversed on-chain

Litecoin (LTC) transactions are irreversible on the network. Any approved refund of a crypto top-up is issued as Victus credits rather than sent back on-chain.

Do not open a chargeback first

Filing a card / PayPal chargeback instead of contacting support can get your account suspended. Always raise a ticket first — staff resolve most billing issues far faster than a dispute.

Related in Billing & Credits

What are credits?Credits are the prepaid currency that powers everything on Victus Cloud — game servers, VPS, bots and app hosting. Learn how credits work, what they are worth and how they are spent.Add credits / top up your balanceStep-by-step guide to adding credits to your Victus Cloud balance on the billing portal so you can order and renew services.Payment methods (UPI / PayPal / Crypto / EasyPaisa)The payment methods Victus Cloud accepts for topping up credits and paying for services — UPI, PayPal, Crypto (LTC) and EasyPaisa — with notes on regions and confirmation times.Renew a serviceHow paid-service renewal works in Victus Billing, and where free-server renewal is handled in Victus Panel.Enable auto-renewTurn on automatic renewal so Victus Cloud pays your service invoices from your credit balance and your servers never lapse.Upgrade or downgrade a planChange the resources on a Victus Cloud service — more RAM, CPU or disk — or move to a smaller plan, and understand how the price change is billed.Failed payment / service suspendedWhy a Victus Cloud service gets suspended after a failed or missed payment, and how to pay the overdue invoice to bring it back online before data is deleted.Find your invoicesLocate, view and download your Victus Cloud invoices and payment history on the billing portal.