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Billing & Credits

Failed payment / service suspended

Why a Victus Cloud service gets suspended after a failed or missed payment, and how to pay the overdue invoice to bring it back online before data is deleted.

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If a renewal invoice is not paid by its due date — because your balance was too low, auto-renew could not cover it, or a payment failed — the service is suspended. A suspended service is offline and you cannot use the control panel functions for it, but your data is still there for now.

Bring a suspended service back online

  1. 1Log in to billing.victuscloud.com.
  2. 2Top up your credit balance if it is too low (or fix the payment method that failed).
  3. 3Open the overdue invoice for the suspended service and pay it.
  4. 4The service is automatically unsuspended shortly after payment clears — start it again from the control panel if needed.

Suspended services are deleted after a grace period

Suspension is not permanent storage. If the overdue invoice stays unpaid past the grace period, the service is terminated and its files are removed. Pay promptly, or take a backup, to avoid losing data.

Free servers behave the same way

A free server that misses its panel renewal deadline is suspended and later deleted at the deadline displayed by Victus Panel. Renewing before that deadline avoids suspension.

Still suspended after paying?

Unsuspension is usually automatic. If a service stays suspended for more than a few minutes after the invoice shows as paid, open a Discord ticket (or use the on-site support widget) with the invoice number.

Related in Billing & Credits

What are credits?Credits are the prepaid currency that powers everything on Victus Cloud — game servers, VPS, bots and app hosting. Learn how credits work, what they are worth and how they are spent.Add credits / top up your balanceStep-by-step guide to adding credits to your Victus Cloud balance on the billing portal so you can order and renew services.Payment methods (UPI / PayPal / Crypto / EasyPaisa)The payment methods Victus Cloud accepts for topping up credits and paying for services — UPI, PayPal, Crypto (LTC) and EasyPaisa — with notes on regions and confirmation times.Renew a serviceHow paid-service renewal works in Victus Billing, and where free-server renewal is handled in Victus Panel.Enable auto-renewTurn on automatic renewal so Victus Cloud pays your service invoices from your credit balance and your servers never lapse.Upgrade or downgrade a planChange the resources on a Victus Cloud service — more RAM, CPU or disk — or move to a smaller plan, and understand how the price change is billed.Request a refundHow to request a refund on Victus Cloud, what information to include, and what is typically eligible.Find your invoicesLocate, view and download your Victus Cloud invoices and payment history on the billing portal.