Refund Policy
How to request a refund and how requests are reviewed.
Effective and last updated: August 9, 2026
General policy
Refunds are not automatic. Victus Cloud reviews requests individually based on the purchased service, order details, service delivery, reason for the request, usage, applicable product terms, and applicable law.
Nothing in this policy limits any non-waivable consumer right or statutory remedy. If product-specific refund terms were presented at checkout, those terms also apply to that order.
When a refund may be considered
Examples that may support a request include a duplicate charge, an order that was not provisioned, or a material service issue that Victus Cloud could not reasonably resolve. Approval is not guaranteed and depends on the evidence and terms of the order.
Contact support promptly after discovering an issue. Delayed requests can be harder to verify, but this policy does not state an unverified universal deadline.
Limitations
Unless required by law or stated otherwise in product-specific terms, a refund may be declined for:
- Services already substantially used, consumed, or delivered.
- Custom development or work already performed.
- Domain names, licenses, third-party products, transaction costs, or other non-recoverable items.
- Failure to cancel before a renewal when renewal terms were disclosed.
- Problems caused by customer content, configuration, software, credentials, connectivity, or a third-party service outside Victus Cloud's control.
- Suspension or termination resulting from non-payment or a violation of the Acceptable Use Policy or Terms of Service.
How to request a refund
Email support@victuscloud.com from the address associated with the account. Include:
- The account and affected service or invoice identifier.
- The transaction date and amount.
- A clear explanation and relevant evidence, including troubleshooting already attempted.
We may request additional information to verify the account, payment, or issue. If approved, the refund destination and timing depend on the original method, payment provider, and circumstances. Provider processing times are outside our control. Any account credit or alternative arrangement will be confirmed before it is applied.